Support

MDS prides itself on a high level of technical support for our products.

If you currently own an MDS product, please also see the Product Specific Support information that can be found under the Support menu above, or the Product Specific Support link on the left side of this page.

MDS Support System (FootPrints):

Log-in to MDS Support System to ask a technical question, browse the Knowledge Base and FAQ, or to submit a bug report about MDS products (opens in new window or new tab).

LOST PASSWORDS: If you have lost your password to the Support System or the Software Download System, use the above log-in link and look at the directions there. The password for the Support System is the same as for the Download System, so if you change it for the Support System, it will automatically change for the Download System too (only if you are enabled for any software downloads, of course).

You must be a Registered User to use the MDS Support System. Use this form to request an account (you must be an MDS customer to get an account), or if you have trouble logging into the support system):

http://www.mds.com/company/contactfrm.asp
The MDS support system is for MDS hardware and software. If you have technical questions about NXP Nexperia chips, or the NXP NDK/MPTK software, please post those questions on the official NXP Nexperia support site: http://www.TCSHelp.com

If for some reason you have problems with the web based form, or accessing the Footprints support system, you can send an email directly to:

Other Support Resources available on this web site:

Application notes with background information on product use.
Knowledge Base(KB) / FAQ system. Search the online database for help.
Product Specific Support pages - select the product type you need assistance with and/or to check for updates software, manuals, examples, etc.
Training - learn about training classes that help you get started quickly.
Discontinued products. Information about products no longer made by MDS.

General Support Information for MDS products:

All development kit versions of MDS products come with our standard 90 Day Getting Started Support (full details can be found here), which includes:

Help with installation of hardware and software.
Questions on the capabilities of the product.
Problems running installation verification software or diagnostics software.
Verification of environment for using development tools with MDS products.
How to rebuild example programs that are supplied as both source examples and executable. Note that the examples and any source code are provided as-is.
General questions relating to where to find additional information for programming peripheral chips. Assistance for programming peripheral chips is limited to providing examples of accessing the chips registers and not for programming the peripheral for a specific purpose.
Questions regarding expansion and external interface connectors.
Configuring MDS supplied JTAG-based debugger hardware to access MDS processor hardware.

DAE customers have further extended support options, please contact our sales department for more information.

Per-Incident Support is available for questions arising after the 90 Day Getting Started period or for items not covered by the Getting Started Support. Per-Incident Support is charged at $100 per incident.

We suggest checking the support knowledge base and on-line resources prior to contacting MDS.

MDS also offers consulting services for extended support options requiring engineering design and review.